OF THIS SITE
Reservation Center in Cancun for All Resorts / Hotels
HOTELS: Accommodation in rooms with
private bathrooms are the hotels mentioned in the different
programs. In the unlikely case in which for reasons
of force majeure, our reservations would not be respected,
because of a political event, congress or fair taking
place at the same time, we would provide accommodation
in hotel of similar or superior category.
HOTEL-MX ROOMS: They have one or two
beds. Triple or quadruple rooms have two double beds.
Our hotels do not provide extra beds.
As detailed in each program.
VISITS AND EXCURSIONS: As detailed in each
MX TRANSFERS: From airports, ports and terminals
to Resorts / Hotels, as specifically detailed in the
PRICES DO NOT INCLUDE:
All services not clearly specified in the programs of
this web catalogue or the above paragraphs, such as:
extras in hotels, tips, food, drinks, iron and ironing
boards, phone calls, airport taxes, all taxes and extras
in airfare tickets, insurance, excess luggage fees and
all personal expenses. They do not include either the
following, which are responsibility of each passenger:
passport fees, entrance visa to the countries that require
one, vaccinations and other documents necessary for
the trip. The travel agency also declines any responsibility
for problems and/or expenses that might be derived from
any passenger's lack of papers.
CHANGE OF RATES: The prices we mention
are based on rates of service provided and exchange
rates at the time we print this information. They are
therefore subject to changes; in this case the passengers
will be informed and they will have the right to choose
between accepting the modifications or be released of
CANCELLATIONS cause administrative fees of 20% of the
total of all services hired.
HOTELS: If a cancellation occurs within
48 hours prior to the guest's scheduled arrival, there
will be a one night charge (at the corresponding rate)
plus 20% administrative fees.
During peak season (Christmas, New Year, Easter, July
and August) within 72 hours prior to a guest's scheduled
arrival, there will be a 2-night charge (at the corresponding
rate) plus 20% administrative fees or whatever results
of each hotel's own policy (accommodation center) since
each hotel has its own policy and in some cases, especially
during the peak season, no refund applies.
When a client does not use the space or service booked
for whatever reason, it is subject to the "NO SHOW"
policies applicable according to the policies of this
accommodation center, plus 20% administrative fees.
In case there is a balance in the guest's favor, the
online travel agency has to pay the guest this balance.
DURING THE STAY: When, for some
reason, a passenger decides to end its stay during the
scheduled period ( once he is already in the hotel ),
it is under his own responsibility and the online Travel
Agency remains free of any liability.
AIRFARE TICKETS CANCELLATION: We do
not accept airfare tickets cancellations, change of
names or change of dates, and they are not refundable.
PACKAGES WITH MINIMUM DEPOSIT PAYMENTS: The
packages, services, tours, etc. The online Travel Agency
offers and the clients buy with a 20% minimum down payment
to guarantee their reservation, are subject to the total
payment of the balance 30 natural days before their
arrival during high season and 30 natural days before
their arrival in low season.
1). The client binds himself to send via fax the proof
(s) of payment made to the online Travel Agency and
check himself that the online Travel Agency actually
received such payment. The online Travel Agency is free
of any responsibility in case the client fails to make
the corresponding payment of his package or service
within the above mentioned terms (see credit terms)
and will not be entitled to any refund, since the 20%
paid is considered as administrative fees.
2) In case the clients makes payments but fails to notify
the online Travel Agency, the latter has not way of
knowing about it and applying such payments, so that
it is free of any responsibility derived from this situation,
since it is the client's responsibility to inform the
online Travel Agency of the payments he might have made
for the services he hired. The client has therefore
no right to claim cancellation or refund since it is
his responsibility to notify the agency of such payments.
The online Travel Agency of the tourist packages
mentioned in this site explicitly DECLARES that it acts
as an intermediary between the user of this (these)
package (s) on the one hand and the companies or persons
supposed to provide the services included, such as Travel
Agencies, Hotels, Condominiums, Transportation companies,
Airlines, etc… on the other hand. Therefore the
online Travel Agency binds itself to request the services
in question and book them, on behalf of the user, according
to availability. If for reasons of force majeure or
unforeseen circumstances, the service providers were
unable to provide part or all of a service, the online
Travel Agency will only be responsible for obtaining
a refund for the corresponding amount, without any additional
The online Travel Agency also declines any responsibility
for damages, injuries, accidents, delays or irregularities
that could occur during the execution of the services
requested through the agency.
The online Travel Agency has the right to modify the
order of the services mentioned in this brochure, list
or web site, to provide a better service or for any
causes that might justify it.
When the online Travel Agency cancels a trip or excursion,
for causes that have nothing to do with the client,
the agency shall refund the total amount paid by the
client. The fact that a client makes a partial payment
for a program implies his acceptance of the conditions
and responsibilities included in this site.
Our goal is quality service and the total satisfaction
of our clients. At Hotel y Hoteles MX online travel
agency, we are committed to providing quality services
at affordable prices. After living here for over 10
years and realizing that this destination is not affordable
for some people, we have decided to reduce intermediaries
so that prices are more accessible for many families.
We have the most affordable rates on the market for
hotel nights, tours to all parks, archaeological sites
and sites of interest as well as transportation for
different private or group activities.
Av. Tulum # 200 Plaza México Interior
Cancun 77500, Q. Roo México (998) 112-6444
Local phone numbers (998)
892-8695 | (998) 892-8696 | (998) 898-1642
Monday to Friday 6:00 am - 23:00 hrs.
Saturdays 6:00 am - 22:00 hrs.
Reservation Centre is open 24/7 From the U.S. or
Canada Toll Free 1-888-862-3806
Playa del Carmen and Riviera Maya (998) 112-6444